Last updated October 3, 2026
1. Program Overview and Mobile Opt-In
Timebase offers an optional SMS message program (“Message Program”) with two kinds of text messages. Each is sent only to people who explicitly opt in.
Clients booking an appointment: When you book with a business that uses Timebase, the booking page has an SMS opt-in box, unchecked by default. Checking it authorizes Timebase to send appointment reminder texts for that booking to the phone number you entered. Your consent covers that booking only; each new booking asks again.
Business owners with a Timebase account: You opt in by checking the SMS opt-in box when you create your account, or by turning on Text notifications in your account settings. Either one authorizes Timebase to send booking alerts to the phone number on your Business Profile.
Consent is not a condition of purchase. You can book an appointment, or create and use a Timebase account, without opting in, and you can opt out at any time.
2. Message Types and Frequency
The Message Program sends these messages:
- Appointment reminders (clients): up to two texts for each booking you opted in on, about 24 hours and about 2 hours before the appointment. A booking made less than a day ahead gets at most the 2-hour reminder.
- Booking alerts (business owners): a text for each new booking and for each cancellation a client makes.
Message frequency varies with your bookings: it depends on how many appointments you book or, for a business, how many bookings and cancellations it receives.
3. Rates and Fees
Message and data rates may apply. Charges are determined by your mobile carrier plan.
4. HELP and STOP Instructions
Help: Reply HELP to any message for assistance, or contact us at support@timebase.pro.
Opt out: Reply STOP to any message at any time to opt out of the Message Program. You may also use common opt-out words such as END, CANCEL, UNSUBSCRIBE, or QUIT. After you opt out, you will receive one final message confirming your opt-out, and then no further messages will be sent to that number. A text opt-out covers every message in the program sent to that number, including reminders from any business you book with on Timebase.
Business owners can also opt out by turning off Text notifications in their account settings.
Opt back in: After replying STOP, reply START to receive messages again. Clients still need to check the SMS opt-in box on each booking they want reminders for.
5. Privacy and Data Use (What We Collect)
When you participate in the Message Program, we may collect and process:
- Your mobile phone number
- Your opt-in choice and when you made it: on the booking it belongs to, or on your account
- Opt-out requests you send by text, which our messaging provider records and honors
- Message metadata (e.g., delivery status and timestamps)
- The content of messages we send to you, and of replies you send to us (e.g., HELP or STOP), which our messaging provider receives
6. How We Use Message Program Information
We use Message Program information to:
- Send you the SMS messages you requested or enabled
- Provide customer support and respond to HELP requests
- Keep a record of your consent and honor your opt-out
- Prevent fraud, abuse, or unauthorized use
7. Sharing and Selling of Mobile Information
Timebase may use service providers (such as messaging platform vendors and carriers) to deliver messages and support the Message Program. These providers process information on our behalf to perform services for Timebase.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates (internal or external) for marketing/promotional use.
We do not rent, sell, or share opt-in lists.
8. Data Retention and Security
We retain Message Program information as long as necessary to operate the program, maintain business records, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect your information.
9. Supported Carriers and Delivery Disclaimer
Message delivery may be subject to delays or failures outside of Timebase’s control. Carriers are not responsible for delayed or undelivered messages. The Message Program may not be available on all carriers or in all geographies.
10. Contact Us
Questions about this Message Program Privacy Policy or the Message Program can be sent to: